ja77ya's Privacy Policy
Your information is our responsibility
ja77ya treats the protection of your personal information as its highest priority. This policy explains in detail how we collect, use, and store your data.
1. Introduction and Applicability
ja77ya ("we", "our", "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. This privacy policy ("policy") applies to all individuals ("you", "your", "user") who use our website ja77ya.cam.
By registering on our platform or using our services, you are agreeing to the terms described in this policy. If you do not agree with any part of this policy, please refrain from using our services.
This privacy policy is an integral part of our Terms and Conditions. We recommend reading both documents together.
2. What Information We Collect
ja77ya collects only the information that is essential for providing our services, ensuring security, and meeting regulatory requirements. A detailed description of the information collected is given below:
Identity Information
- Full name (in Bengali or English)
- Date of birth and age verification details
- National ID or passport number
- Current address
- Email address
- Mobile phone number
Financial Information
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal transaction history
- Amount and date of transactions
- Bank account details (where applicable)
- Bonus and reward records
Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Login time and session duration
- Cookies and similar tracking technologies
Gaming Activity Information
- Play history and betting records
- Win and loss information
- Preferred games and categories
- Bonus usage records
- Responsible gaming limit information
3. Methods of Data Collection
ja77ya collects your information in several ways. Each method is described in detail below:
3.1 Information Provided Directly
When you register on our platform, log in, deposit or withdraw funds, or contact our customer support team, you voluntarily provide us with information. This information is collected directly from you and is processed on the basis of your consent.
3.2 Automatic Collection
When you visit our website, our servers automatically collect certain technical information. This includes your browser type, IP address, time of visit, and your navigation patterns on the site. This information is used to improve our service quality and ensure security.
3.3 Cookies and Tracking Technologies
We use cookies and similar technologies. Cookies are small text files stored on your device. They are used to improve your service experience, remember your preferences, and analyse site performance. You can manage cookies from your browser settings, but disabling certain cookies may limit the functionality of the service.
4. Purpose of Data Use
ja77ya uses the information we collect only for the specific purposes listed below. We never sell your information to third parties.
| Purpose | Explanation |
|---|---|
| Account Management | To complete your registration, login, and account verification process |
| Service Delivery | To provide gaming, betting, deposit, and withdrawal services without interruption |
| Identity Verification | To prevent fraud and complete the KYC process |
| Financial Transactions | To process payments securely and maintain transaction records |
| Customer Support | To respond quickly and effectively to your complaints, queries, or requests |
| Security | To ensure account security, prevent fraud, and maintain cyber protection |
| Responsible Gaming | To monitor your gaming behaviour and identify problematic patterns |
| Service Improvement | To analyse user experience and improve our platform |
5. Protection of Your Information
ja77ya applies industry-standard technical and administrative measures to protect your personal information. Our security measures are described below:
SSL Encryption
All our data transmissions are protected by SSL/TLS encryption technology. This means that all information exchanged between you and our servers is fully encrypted.
Two-Layer Security
We support two-factor authentication (2FA). Enabling this feature significantly reduces the risk of unauthorised access to your account.
Regular Security Audits
Regular security audits are conducted on our systems. Vulnerabilities are identified and remedial action is taken promptly to keep your data protected at all times.
Important: No digital system is 100% secure. While we ensure the highest level of security, you should keep your password confidential, use a strong password, and immediately notify us if you notice any suspicious activity.
6. Sharing Information with Third Parties
ja77ya never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the limited circumstances described below:
6.1 Payment Processing Partners
The financial information needed to complete transactions via bKash, Nagad, and Rocket is shared with these service providers. This information is used solely to process the specific transaction.
6.2 Technology Service Providers
We work with trusted technology partners to operate our platform. These partners operate under strict confidentiality agreements and may only use your information for the designated purpose.
6.3 Legal Obligations
In cases involving court orders, government directives, or legal requirements, we are obliged to provide the necessary information to the relevant authorities. In such cases, we make every effort to protect your privacy within the limits of the law.
6.4 Game Software Providers
Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming — process specific gaming data to ensure a fair gaming experience. This information is not used beyond operating the games.
7. Your Rights and Controls
You have important rights over your own personal information. ja77ya respects these rights and is committed to helping you exercise them.
Right to Access Information
You can request to view all information we hold about you and receive a copy at any time. We will fulfil this request within a reasonable timeframe.
Right to Correct Information
If any of your information is inaccurate or incomplete, you can request that it be corrected. Ensuring accurate information is in the interest of both you and us.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specified period to meet legal obligations or fulfil contractual terms.
Right to Object to Processing
You can object to the processing of your information for specific reasons — such as requesting to opt out of marketing communications. We will honour reasonable requests.
To exercise these rights, contact us via live chat or by email at [email protected]. We will review your request and respond as quickly as possible.
8. Data Retention Period
ja77ya does not retain your personal information for longer than necessary. The retention period depends on the type and purpose of the information:
- Account Information: For as long as the account is active and, after closure, for the period required by legal obligations.
- Financial Transaction Records: For the period specified under financial regulatory rules.
- Gaming Activity Information: For a defined period for responsible gaming monitoring and dispute resolution.
- Communication Records: For a defined period to ensure customer support quality.
- Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies have a defined expiry period.
After the defined period, information is securely deleted or anonymised.
9. Protection of Minors' Information
ja77ya strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only.
We do not knowingly collect personal information from any minor. Age verification is in place during the registration process. If we learn that a minor's information has been collected, we will immediately:
- Close the account in question
- Delete all collected information
- Process any transactions appropriately for return
If you suspect that a minor has created an account on our platform, please notify us at [email protected].
10. Changes to the Privacy Policy
ja77ya may update this privacy policy from time to time due to changes in the business, addition of new services, or legal requirements.
Notice of Changes
If there are significant changes to the privacy policy, we will:
- Update the date on this page
- Send a notification email to registered users
- Display a clear notice on the platform
If you continue to use the platform after a change, you will be considered to have automatically consented to the new policy. We recommend that you review this page regularly.
11. Related Policies & Pages
The following pages are connected to this Privacy Policy. We recommend you read these carefully as well:
Have a privacy-related question?
If you have any questions or concerns about the protection of your information, our 24/7 support team is always ready to help you in Bengali.